Legal notice

OVERVIEW

Welcome to Lu-Vie. The terms “we”, “us” and “our” refer to Lu-Vie.

This Legal Notice governs your access to and use of the Lu-Vie website, online store and all related information, content, features, tools, products and services made available through the website, collectively referred to as the “Services”.

Lu-Vie is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

By accessing, browsing or using this website, you acknowledge that you have read, understood and agreed to this Legal Notice, together with our Terms of Service, Privacy Policy, Refund Policy and Shipping Policy.

If you do not agree with this Legal Notice or any of our related policies, you should not access or use the Services.

This Legal Notice is intended to operate in accordance with applicable South African law, including the Electronic Communications and Transactions Act 25 of 2002, the Consumer Protection Act 68 of 2008 and the Protection of Personal Information Act 4 of 2013. Government of South Africa

SECTION 1 - WEBSITE OWNER

This website is owned and operated by:

Lu-Vie (Pty) Ltd
Registration number: 2025/420112/07
Physical address: Cnr Berg & Avocado Avenue, Sunsetview, Pretoria, Gauteng, 0030, South Africa
Email address: admin@bbglobal.co.za
Telephone number: 082 071 8203

References in this Legal Notice to “Lu-Vie”, “we”, “us” or “our” refer to Lu-Vie (Pty) Ltd.

SECTION 2 - ACCEPTANCE OF THIS LEGAL NOTICE

By accessing or using the Services, you agree to be legally bound by this Legal Notice and all policies incorporated into it by reference.

You may not use the Services if you do not have the legal capacity to enter into a binding agreement or if your use of the Services is prohibited under applicable law.

Your continued use of the website following the publication of any changes to this Legal Notice constitutes your acceptance of those changes, subject to applicable law.

SECTION 3 - INFORMATION REQUIRED FOR ELECTRONIC TRANSACTIONS

Lu-Vie makes its business identity and contact information available through this Legal Notice and other areas of the website.

Information relating to products, pricing, payment methods, delivery, returns, refunds, privacy, security and the process for placing orders is provided through our website and related policies.

The Electronic Communications and Transactions Act regulates electronic communications and transactions in South Africa and includes disclosure requirements applicable to certain online suppliers. Government of South Africa

Customers should review all relevant product descriptions, prices, delivery terms and policies before completing a purchase.

SECTION 4 - WEBSITE CONTENT

The information and content presented through the Services are provided for general informational and commercial purposes.

While we make reasonable efforts to ensure that information displayed on the website is accurate, complete and current, we do not guarantee that all information will always be free from errors, omissions or inaccuracies.

Website content may include:

Product descriptions;
Product dimensions and specifications;
Pricing and availability;
Photographs, videos and illustrations;
Care and use instructions;
Promotional information;
Delivery estimates; and
General lifestyle or product information.

Information on the website must not be regarded as professional, legal, financial, medical, technical or other specialised advice.

You remain responsible for determining whether a product is suitable for your intended use.

SECTION 5 - PRODUCT REPRESENTATIONS

We make reasonable efforts to represent our products accurately.

However, the colour, appearance, texture, size or finish of a product may differ slightly from its appearance on your screen due to:

Device specifications;
Display settings;
Lighting conditions;
Photography;
Image editing;
Manufacturing tolerances; or
Natural product variations.

Measurements, capacities and weights may be approximate unless expressly stated otherwise.

Packaging, product labelling, accessories and minor design details may change without notice, provided that such changes do not materially affect the essential nature or quality of the product.

Nothing in this section limits any rights or remedies available to a consumer under the Consumer Protection Act or other applicable law. The Consumer Protection Act promotes fair consumer information and prohibits certain unfair marketing and business practices. Government of South Africa

SECTION 6 - PRICING AND AVAILABILITY

All prices displayed on the website are expressed in South African Rand unless otherwise stated.

Prices, promotions, discounts and product availability may change without notice.

We reserve the right to:

Correct pricing or product information errors;
Withdraw or amend promotions;
Limit product quantities;
Discontinue products; and
Refuse or cancel an order where permitted by law.

Where a pricing or product information error affects an order, we will contact the customer and provide an appropriate option, which may include confirming the corrected price or cancelling and refunding the affected order.

SECTION 7 - NO GUARANTEE OF AVAILABILITY

Displaying a product on the website does not guarantee that the product is available for immediate purchase or delivery.

All orders are subject to:

Stock availability;
Successful payment;
Verification of order information;
Delivery-area availability; and
Acceptance by Lu-Vie.

If a product becomes unavailable after an order is submitted, we may offer a substitute with the customer’s consent, arrange delivery at a later agreed date or provide a refund for the unavailable product.

SECTION 8 - INTELLECTUAL PROPERTY

All content made available through the Services, including but not limited to:

The Lu-Vie name and logo;
Product names;
Trademarks;
Slogans;
Photographs;
Videos;
Artwork;
Graphics;
Illustrations;
Product packaging;
Website layouts;
Text;
Designs;
Icons; and
Other creative materials,

is owned by or licensed to Lu-Vie and is protected by applicable copyright, trademark and other intellectual-property laws.

You may access and use the website for your personal and lawful use only.

You may not, without our prior written consent:

Copy or reproduce website content;
Alter or adapt any content;
Sell, license or commercially exploit content;
Publish or distribute content;
Remove copyright or trademark notices;
Use our photographs or product images for resale;
Create derivative works from our content; or
Use our trademarks, logos or branding in a manner that suggests an association with or endorsement by Lu-Vie.

All rights not expressly granted are reserved.

SECTION 9 - PERMITTED USE

You may use the Services only for lawful personal or household purposes.

You agree not to use the website:

In violation of any applicable law;
To infringe intellectual-property rights;
To commit fraud or misrepresentation;
To impersonate another person;
To distribute viruses or malicious software;
To interfere with the operation or security of the website;
To gain unauthorised access to systems or accounts;
To collect personal information unlawfully;
To submit false or misleading information;
To engage in automated scraping or data extraction; or
To use website content for unauthorised commercial purposes.

We reserve the right to suspend or restrict access where we reasonably believe the website is being misused.

SECTION 10 - THIRD-PARTY WEBSITES AND SERVICES

The Services may include links to websites, payment providers, courier services, social-media platforms, applications or other services operated by third parties.

Third-party services are provided independently from Lu-Vie and may be governed by their own terms, privacy policies and operating practices.

We do not control and do not guarantee:

The availability of third-party websites;
The accuracy of third-party information;
The security of third-party services;
The quality of third-party products or services; or
The conduct of third-party service providers.

Accessing or using a third-party service is at your discretion and subject to the rights you may have under applicable law.

SECTION 11 - SHOPIFY

Lu-Vie uses Shopify to host and operate its online store.

Shopify provides the technology and infrastructure that enable us to offer the Services. However, purchases made through the Lu-Vie store are transactions between the customer and Lu-Vie.

Shopify is not the seller of Lu-Vie products and is not responsible for fulfilling orders, providing product warranties or handling customer claims relating to Lu-Vie products, except to the extent that Shopify separately provides a service directly to you.

Your use of certain Shopify features may also be subject to Shopify’s own terms and privacy practices.

SECTION 12 - PERSONAL INFORMATION AND PRIVACY

Personal information collected through the Services is processed in accordance with our Privacy Policy and applicable data-protection law.

Lu-Vie may collect and use personal information for purposes including:

Processing orders;
Taking payment;
Arranging delivery;
Providing customer support;
Preventing fraud;
Complying with legal obligations;
Improving our website and Services; and
Sending marketing communications where legally permitted.

The Protection of Personal Information Act establishes conditions for the lawful processing of personal information by public and private bodies in South Africa. Inforegulator

Please review our Privacy Policy for further information about how personal information is collected, used, stored and shared.

SECTION 13 - COOKIES AND WEBSITE TECHNOLOGIES

The website may use cookies, pixels, analytics tools and similar technologies to:

Remember user preferences;
Maintain shopping-cart functionality;
Process transactions;
Analyse website usage;
Improve performance;
Prevent fraud; and
Provide relevant advertising where permitted.

Your browser may allow you to block or delete cookies. However, disabling certain cookies may prevent parts of the website from functioning correctly.

Further information regarding cookies and tracking technologies is contained in our Privacy Policy or Cookie Policy, where applicable.

SECTION 14 - SECURITY

We take reasonable administrative, organisational and technical measures to protect the website and personal information.

However, no online platform, electronic communication or data-storage system can be guaranteed to be completely secure.

You are responsible for:

Protecting your account password;
Keeping your devices secure;
Using secure internet connections;
Avoiding fraudulent links or messages; and
Informing us promptly of suspected unauthorised account activity.

Lu-Vie will never request that you disclose your complete password through email or social media.

SECTION 15 - ELECTRONIC COMMUNICATIONS

By contacting us electronically or using the Services, you consent to receiving communications from us electronically where permitted by law.

Electronic communications may include:

Order confirmations;
Payment confirmations;
Delivery updates;
Customer-service messages;
Policy updates;
Account notifications; and
Marketing communications where consent or another lawful basis applies.

Electronic records and communications may have legal recognition under the Electronic Communications and Transactions Act. Government of South Africa

You are responsible for ensuring that the email address and telephone number supplied to us are accurate and monitored.

SECTION 16 - MARKETING COMMUNICATIONS

Where permitted by law, Lu-Vie may send promotional communications relating to products, offers or Services.

You may unsubscribe from marketing communications by:

Using the unsubscribe link provided in an email;
Updating your communication preferences where available; or
Contacting us at admin@bbglobal.co.za.

Transactional communications relating to orders, payments, deliveries or customer-service matters may still be sent where necessary.

The Information Regulator publishes guidance concerning direct marketing and unsolicited electronic communications under POPIA. Inforegulator

SECTION 17 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and its content are made available on an “as is” and “as available” basis.

We do not warrant that:

The website will always be available;
Access will be uninterrupted;
The website will be free from errors;
Defects will always be corrected immediately;
The website will be free from viruses or harmful components; or
All information will always be complete, accurate or current.

Nothing in this Legal Notice excludes any warranty, right or remedy that cannot lawfully be excluded under applicable South African law.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lu-Vie and its directors, employees, agents, contractors, affiliates, service providers and licensors will not be liable for indirect, incidental, special, punitive or consequential loss arising from:

Access to or use of the website;
Inability to access or use the website;
Reliance on website content;
Temporary website interruptions;
Unauthorised access caused by circumstances outside our reasonable control;
Third-party websites or services; or
Loss of data, revenue, profit or business opportunity.

This limitation does not apply where liability cannot legally be excluded or limited, including where applicable in terms of consumer-protection law.

Official South African government website notices similarly recognise that exclusions of liability remain subject to sections 43(5) and 43(6) of the Electronic Communications and Transactions Act. Government of South Africa

SECTION 19 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Lu-Vie, its directors, employees, agents, contractors, affiliates and service providers harmless against third-party claims, losses or expenses arising from:

Your unlawful use of the Services;
Your material breach of this Legal Notice;
Your infringement of another person’s rights; or
Content or information unlawfully submitted by you.

This indemnity does not apply to the extent that a loss was caused by Lu-Vie’s unlawful conduct, gross negligence or other conduct for which liability cannot legally be excluded.

SECTION 20 - CONSUMER RIGHTS

Nothing in this Legal Notice is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded, restricted or waived.

Where any part of this Legal Notice conflicts with a mandatory provision of the Consumer Protection Act or another applicable law, the mandatory legal provision will prevail.

The Consumer Protection Act aims to promote a fair, accessible and sustainable marketplace and improved standards of consumer information in South Africa. Government of South Africa

SECTION 21 - COMPLAINTS

Customers may submit complaints to:

Email: admin@bbglobal.co.za
Telephone: 082 071 8203

Please include:

Your full name;
Your order number, where applicable;
Your contact details;
A clear description of the complaint; and
Any relevant supporting documents or photographs.

We will make reasonable efforts to acknowledge and investigate complaints within a reasonable period.

Nothing in this section prevents a customer from approaching an appropriate consumer, regulatory or dispute-resolution body where entitled to do so.

SECTION 22 - GOVERNING LAW AND JURISDICTION

This Legal Notice and your use of the Services are governed by the laws of the Republic of South Africa.

Subject to applicable consumer-protection legislation and any right you may have to approach another competent forum, disputes will be subject to the jurisdiction of the competent South African courts.

Nothing in this section deprives a consumer of any right to institute proceedings in a forum or jurisdiction permitted by applicable law.

SECTION 23 - SEVERABILITY

If any provision of this Legal Notice is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.

The remaining provisions will continue to remain valid and enforceable.

SECTION 24 - NO WAIVER

A failure or delay by Lu-Vie to exercise any right under this Legal Notice does not constitute a waiver of that right.

Any waiver must be made expressly and in writing by an authorised representative of Lu-Vie.

SECTION 25 - CHANGES TO THIS LEGAL NOTICE

We reserve the right to amend, update or replace this Legal Notice from time to time.

The latest version will be published on this page together with the date on which it was last updated.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Legal Notice, subject to any rights you may have under applicable law.

SECTION 26 - CONTACT INFORMATION

Questions regarding this Legal Notice or the Lu-Vie website should be directed to:

Lu-Vie (Pty) Ltd
Registration number: 2025/420112/07
Email: admin@bbglobal.co.za
Telephone: 082 071 8203
Physical address: Cnr Berg & Avocado Avenue, Sunsetview, Pretoria, Gauteng, 0030, South Africa

Last updated: 31 July 2026